Warranty and return of goods - Miraggio™

Warranty and return of goods

Guarantee

All products in our store are covered by a guarantee. The warranty is valid for up to 10 years. The warranty certificate serves as confirmation of the warranty obligations.

Please check the completeness and absence of visible defects in the product upon receipt (completeness is determined by the description of the product or the manual for its operation).

Warranty service is carried out in the presence of a warranty card, which indicates:

  • product model;
  • serial number;
  • warranty period;
  • date of sale of the item.

Please keep it for the entire period of use.

We may deny a warranty if:

  • the safety of the warranty seals has been violated;
  • there is mechanical or other damage that arose as a result of deliberate or careless actions of the buyer or third parties;
  • the rules of use set forth in the operating documents have been violated;
  • unauthorized opening, repairs or internal communications and components of the goods were changed, the design was changed;
  • the warranty card is filled in incorrectly;

The warranty does not cover the following faults:

  • natural wear and tear or depletion of the resource;
  • accidental damage caused by the customer or damage caused by neglect or use;
  • damage caused by natural disasters (natural phenomena);
  • damage caused by the use of the product for other purposes or in violation of the rules of operation.

 

Exchange and return of goods

Exchange and return of goods is available within 90 days from the date of purchase and is carried out only under the following conditions:

  • the product has not been in use;
  • the presentation of the packaging has been preserved;
  • availability of a document (receipt) for which the sale was made.